We are seeking a talented IT Systems Administrator to join our growing team!
You will play a crucial role in ensuring the smooth operations of our clients' IT environments. You will be responsible for providing exceptional technical support and assistance to our diverse client base.
What's In It For You:
- Permanent Work-from-Home
- Brand New Work from Home Equipment (laptop, desktop monitor, headset)
- Mandatory government benefits + 13th month pay
- HMO (medical & dental) + 1 dependent
- 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar
- Birthday Leave
- Year-End Bonus
- Training & Certifications applicable to your professional career
Compensation:
- PHP 35,000 - 50,000/month
- The more “hands-on” and relevant experience that you have, the higher the compensation level may be.
Responsibilities:
- Provide technical support to clients (US) via phone/email/ticketing system
- Strive for first call resolution by efficiently and effectively addressing client issues during initial contact, according to service level agreements (SLAs).
- Troubleshoot issues with Windows, Microsoft Cloud, Office Apps, Networks
- Work collaboratively and learn from Senior Engineers
- Manage multiple projects and prioritize tasks
Qualifications:
- 4+ years IT experience (MSP, Corporate IT, Consulting)
- Excellent communication and customer service skills
- Experience with Windows 10/11, Microsoft 365, Azure
- Ticketing System experience (ConnectWise, ServiceNow)
- Strong problem-solving and attention to detail
Shift Schedule:
- 4 days per week, 9:00am to 9:00pm Philippine time (inclusive of breaks)
- The specific working days and rest days will vary per week, which means that candidates must also be open to working during weekends.
- During the training period, candidates must also be open to report during the evening shift.
**Please be sure to follow Safari Micro and our Azure architect Jeremy Wallace on LinkedIn to stay up to date on the latest technology Safari Micro is working on.